Returns and Exchanges

Mad Sphynx Design Return and Exchange Policy

Returns

Returns are accepted within 30 days of when item was received. Please email madsphynxdesignco@gmail.com with order number and request to return item. We will provide return label and customer is responsible for a $4.00 restock fee. Returns will be processed to original form of payment within 7-14 business days. The $4.00 fee will be waived if you choose shop credit. Item must be returned unwashed and unworn. 

Cancellations

Cancellations are permitted within 24 hours of placing order. Please contact madsphynxdesignco@gmail.com to request cancelation. Provide order number and reason for cancellation in email. Cancellation requests will not be accepted on rush orders. 

Exchanges

To request an exchange please contact madsphynxdesignco@gmail.com Exchanges can be requested within 30 days of when item was received. Please note, some collections are limited inventory and we may not have the item or size you want to exchange for. We will do our best to fulfil your request but we are a small company and do not keep a lot of extra prints in each size. Thank you for understanding!